Shipping and Delivery
We deliver our playground equipment to you via courier. Small accessories and items will reach you via parcel service.
Since we supply almost all of Europe with our country-specific Wickey shops, we cooperate with a large number of forwarding agents. In the case of small deliveries, we collaborate with various parcel services.
Safety first - this is our packaging motto! You will receive your goods safely, robustly and solidly packaged, and parcels or palettes will have a protective film. Larger items, such as climbing frames or swings, will be delivered to your curb just as safely.
Before accepting the parcel, check to see if there is any external damage, and decline receipt of the item if the parcel shows signs of considerable damage. Before assembly, you should once again examine the delivery carefully. Check against the assembly instructions to ensure that your order is complete and that there are no missing beams, boards or individual components.
If your road is too narrow for a delivery with a 7.5 ton truck with standard dimensions of 7.5 tons (L6.1xW2.4xH2.4 m), you can always specify an alternative delivery address when placing your order.
If you wish a delivery to your desired address despite unfavourable circumstances, please consider that this may result in increased shipping costs and a longer processing time.
The basic rule is: one order, one delivery! Unless you have shopped with such diligence that we can't fit all of your items in one parcel. Depending on the situation and demand, our kids' beds and climbing frames of our Tiny series will also be shipped in several parcels.
Delivery is to your curb - and then it's your turn.
In case you have to postpone the delivery date, a phone call is sufficient. To forward your newly notified delivery date to the forwarding agent in time, we ask you to inform us at least 3 days before the delivery date originally agreed upon.
We ask you to avoid this situation as much as possible in order to keep the effort for all parties involved as low as possible. If you are not able to keep the appointment, we will step in: The courier will get in touch with us, and then we will get in touch with you, to arrange a new delivery time.
Even though we would love to meet all of our customers personally, pick-ups from our site are unfortunately not possible due to organisational reasons.
Unfortunately this is not possible. But you are welcome to choose a different delivery address, where someone you trust can kindly accept the delivery on your behalf.
Unfortunately, due to organisational reasons, this is not possible. Nonetheless, we try and get the items you have ordered to you as quickly as possible.
You have the option of agreeing your delivery day with the courier. The time of delivery on your selected day will depend on the courier's route.
Of course - we offer our playground equipment in a variety of European countries. However, please note that delivery to your country/island can only be carried out by placing an order in the country-specific Wickey shop. If you are able to find your country in the list of our shops, nothing hinders delivery. Further information about the delivery areas of this shop can be found here: Order & Delivery
On Saturdays and Sundays our couriers enjoy a well-earned weekend - and we hope you do too?
There has to be a catch to the non-stop-holiday-feeling: yes, in this case there are surcharges. Just take a look at the surcharges for your country/island in our shop.
Free delivery from 50,-€! Exceptions exist for islands and areas that are difficult to reach. Further information can be found here: Order & Delivery.
As soon as your order leaves our warehouse, you will receive a shipping confirmation. Please contact our customer service for further information about the delivery status.
You can find the average delivery time of an article on the respective product page. The period of time listed on that page always begins after receipt of your payment.
If you order several articles with different delivery times, you can always orientate yourself towards the longest stated delivery time. Please note that your delivery can consist of several packages.