Free delivery from €50.00*


Which payment methods does Wickey offer?

To make paying for your order as easy as possible, we offer you a selection of the most common payment methods in our shop:

Credit card
Pre-payment by bank transfer

Further information regarding our payment methods can be found here: Payment methods

When will my credit card be charged?

Your credit card will be charged as soon as the order has been placed. Please always note the billing types that your credit card is subject to.

Can the payment method be changed at short notice?

Please make sure that you choose the correct payment method before ordering. Unfortunately, it is not possible to change the payment method at short notice.

What are Wickey's bank details?

Our bank details are the following:

Payee: Wickey GmbH & Co. KG
IBAN: DE72 3125 1220 1400 0138 58

Please make sure that you enter your order number as the reason for payment, so that we can match your payment to your order. As soon as we have received and booked your payment, you will receive an e-mail from us confirming receipt of payment.

Payment due in Pound.

Is my data secure during the payment process?

True to the motto 'safety first', your safety is very important to us and our payment partners. To ensure smooth payment processing, we work exclusively with established payment experts who adhere to the highest security standards and use advanced fraud prevention systems.

When and how do I receive my invoice?

The invoice for your order will be sent to you by email after your payment has been registered in our system.

Can I receive the invoice in the name of my company?

You can, of course, receive the invoice in the name of your company. Please simply fill in the additional 'Company' and 'VAT ID' fields at the checkout.

Is VAT shown on the invoice?

VAT will not be stated as a separate invoice item. The invoice does, however, state that the total amount includes VAT.

Does Wickey offer vouchers?

At the moment it is not possible to purchase gift vouchers from us - but who knows, this might change in the future!

Does Wickey offer special discounts/voucher codes?

It's worth keeping your eyes open: We have great discount campaigns on a regular basis, with which we would like to surprise you over and over again.

I am a blogger, do I get a discount?

We will be happy to receive your cooperation request. Please send us an e-mail with all details to [email protected] and we will get back to you as soon as possible.