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Order

Why must I provide a telephone number?

Due to their size, our climbing frames are not delivered by a conventional parcel service, but by forwarding trucks with a lifting platform. In order to find the perfect delivery date, the forwarding agency will contact you by phone. This way we make sure that you are a) at home and b) your order is delivered on time.

Can I also order by telephone?

You can only place orders online via our online shop.

Can billing address and delivery address be different?

Different billing and delivery addresses are, of course, no problem: with just one click you can add a different shipping address at the checkout.

Why are there price differences between the various countries/shops?

You may wonder why there are price differences between our shops in different countries. This has to do with country-specific circumstances, such as the calculation of shipping costs.
We are doing our very best to limit these differences to the utmost, but we cannot completely prevent them. The prices listed in the shop apply to each country. In some of our shops we offer the service to deliver to another country. You can find this information in our shops under Order & Delivery.

Do I receive an order confirmation?

After you have finished shopping, we don't want you to have to wait for us. We will immediately send you an order confirmation to your e-mail address with all important information on further processing. If, against expectations, you do not receive an order confirmation, just get in touch with our customer services team: +353 (0)76 680 5558. They will be happy to help you!

Can I also complete orders with my smartphone?

Absolutely: you can easily browse our shop with your smartphone and, of course, place orders.

For how long am I able to cancel my order?

If the item has not yet left our warehouse or you have not yet paid, cancellation is easily possible. This means: As long as you have not yet received a shipping confirmation, you can cancel your order without any problems. Don't worry, if you have already paid, you will always get your money back.

When can I change my order?

As long as the item of your choice is still in the shopping cart and the order has not been completed, you can easily change and adjust the order details. As soon as you complete your order, no subsequent changes can be made.

Is there a withdrawal form?

Within the first 14 days you have the right to cancel the contract without giving reasons. Further information and the form can be found here: Cancellation policy