Surname, Name
Your email
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Order number
Please only include order numbers that start with UK. For all other order numbers, please contact us directly through the sales platform.
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Change customer data
Product and assembly
Status and delivery
Complaints and warranty
Cancel order
Payment
Miscellaneous
Rating
Change customer data
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Change contact or billing details
Please tell us in detail which data you would like to change
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Product and assembly
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Questions about the product and construction instructions
Questions about assembly
Please note that the building instructions can only be dispatched after the order has been paid in full. Please send us your order number.
Please tell us in detail what questions you have/what information you need
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Status and delivery
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Delivery status
Change delivery address
You will find the agreed delivery time in the order confirmation. Please contact us if you do not receive your order within this stated time.
Please tell us in detail what questions you have/what information you need
It is only possible to change the delivery address of forwarding shipments as long as the forwarding company has not yet contacted you to arrange an appointment.
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Complaints and warranty
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Report faulty parts
Report incorrect colour
Report missing parts
Wrong item received
Assembled goods defective
Please note that the colours you see online may differ from the actual colours. This is due to the differences in screens and their settings, which can cause colours to vary slightly. If you have received a completely different colour, please send us a message including a photo. We will be happy to help you.
In order to process your request as quickly as possible, we need pictures of the goods, the packing slip, the assembly instructions and the shipping label, which is stuck to the top of the white film.
To assist you as quickly as possible, we need a list of the missing parts so that an order can be placed for an individual follow-up delivery can be arranged. The list should be drawn up on the basis of the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240).
To ensure that we can assist you as quickly as possible, we require photos of the damaged parts. Please check the complete delivery carefully and send us a full list of the affected parts so that we can arrange an additional individual delivery. The list should be compiled using the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240)
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Cancel order
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Ordered incorrectly
Found the product cheaper elsewhere
Would like to change payment method
Delivery delay
Other (please give reason)
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So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
You will find the agreed delivery time in the order confirmation. Please contact us if you do not receive your order within this stated time.
Please tell us in detail why you would like to cancel your order
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Question about payment/repayment
If you have already made a payment but have not yet received confirmation of this, we kindly ask you to send us proof that the payment has been debited from your account. This enables us to identify and allocate your payment immediately.
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Miscellaneous
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Unsubscribe from newsletter
Accessibility webshop
You can easily unsubscribe from our newsletter yourself. Please open one of our newsletters and scroll to the bottom. There you will find a link that allows you to unsubscribe easily.
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Rating
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Question about rating
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Subject
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Product and assembly
Delivery
Payment
Miscellaneous
Product and assembly
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Questions about the product and construction instructions
Questions about assembly
Please note that the building instructions can only be dispatched after the order has been paid in full. Please send us your order number.
Please tell us in detail what questions you have/what information you need
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Delivery
Delivery times/how is delivery made?
We always indicate the delivery time directly on the respective item. Delivery with the forwarding agent is free kerbside (pavement) and with parcel service to the front door.
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Payment
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Payment options
Payment is not possible
Please write to us with more details about the problem you are encountering and the error message you are receiving.
You can find our payment options here: https://wickey.ie/payment-methods
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Miscellaneous
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Cooperation
Accessibility webshop
If you are an influencer, blogger or construction service interested in a collaboration, please email us directly at [email protected] . Other collaborations (with resellers or marketing companies, for example) are currently not an option.
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