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Please only include order numbers that start with IE. For all other order numbers, please contact us directly through the sales platform.
Subject Change customer data Product and assembly Status and delivery Complaints and warranty Cancel order Payment Miscellaneous Rating
Change customer data Change contact or billing details
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Product and assembly Questions about the product and construction instructions Questions about assembly
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Status and delivery Delivery status Change delivery address
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Complaints and warranty Report faulty parts and/or incorrect colour Report missing parts Wrong item received Assembled goods defective
To assist you as quickly as possible, we need a list of the missing parts so that an order can be placed for an individual follow-up delivery can be arranged. The list should be drawn up on the basis of the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240).
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To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
To assist you as quickly as possible, we need pictures of the packaging label, the assembly instructions, the delivery receipt and the complete product.
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
Cancel order Ordered incorrectly Found the product cheaper elsewhere Would like to change payment method Delivery delay Other (please give reason)
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So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
Payment Question about payment/repayment
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Miscellaneous Unsubscribe from newsletter
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Rating Question about rating
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Subject Product and assembly Delivery Payment Miscellaneous
Product and assembly Questions about the product and construction instructions Questions about assembly
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Delivery Delivery times/how is delivery made?
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Payment Payment options Payment is not possible
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Miscellaneous Cooperation
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Order number
Please only include order numbers that start with IE. For all other order numbers, please contact us directly through the sales platform.
Subject Change customer data Deals for public facilities Product and assembly Status and delivery Complaints and warranty Payment Rating
Change customer data PRO - Change contact or billing details PRO - Submit VAT number
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Deals for public facilities PRO - Deals public playground equipment EN 1176
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Product and assembly PRO - Questions about the product PRO - Construction instructions and certificate PRO - Anchor recommendation PRO - Foundation plan/tips PRO - Questions about assembly
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Status and delivery PRO - Change delivery address PRO - Delivery status
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Complaints and warranty PRO - Report faulty parts and/or incorrect colour PRO - Report missing parts PRO - Wrong item received PRO - Assembled goods defective
To assist you as quickly as possible, we need a list of the missing parts so that an order can be placed for an individual follow-up delivery can be arranged. The list should be drawn up on the basis of the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240).
Message
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
To assist you as quickly as possible, we need pictures of the packaging label, the assembly instructions, the delivery receipt and the complete product.
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
Payment PRO - Question about payment
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Rating PRO - Question about rating
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Subject Deals for public facilities Product and assembly Delivery Payment
Deals for public facilities PRO - Deals public playground equipment EN 1176
Message
Product and assembly PRO - Questions about the product PRO - Construction instructions and certificate
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Delivery PRO - Delivery times/how is delivery made?
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Payment PRO - Payment options PRO - Payment is not possible
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