Order number, starts with #IE (you can find this on your order confirmation)
Surname, first name
Email
Email (please confirm)
Please specify the items you would like to return.
Please contact our customer support personally to discuss the procedure for returning your items.
Item number, product description (you will find this on your order confirmation)
Reason for return Item different than expected Item not suitable for intended use Item damaged Did not arrive in time Wrong article received Found the product cheaper elsewhere Other
Desired solution Return and receive a refund Return and receive a new item
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed.
Further details/justification
Desired solution Receive subsequent delivery of replacement parts Receive a new item Receive a refund
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
It is not necessary to return the items, as the fastest solution is a direct follow-up delivery of the replacement parts.
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240) Please note that wood can naturally show cracks, knots and resin formation, and these characteristics can therefore also occur in the replacement parts. As soon as we have the complete listing, we will send you a follow-up delivery of replacement parts.
To assist you as quickly as possible, we need pictures of the goods received and damaged. A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed. You can upload several files at once by selecting all the required files in your upload window at the same time and confirming with "Open". You can upload up to 10 Mb in total.
Files
Files
Files
Desired solution Request a suitable solution* Return and receive a refund
*) After receiving your request, our customer service will contact you with a proposed solution.
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
Desired solution Return and receive a new item Return and receive a refund
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
To assist you as quickly as possible, we need pictures of the goods received and damaged. A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed.
Desired solution Refund price difference
So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
Files
__________________________________________________________________________________________________________________________________________________________________
Item number, product description (you will find this on your order confirmation)
Reason for return Item different than expected Item not suitable for intended use Item damaged Did not arrive in time Wrong article received Found the product cheaper elsewhere Other
Desired solution Return and receive a refund Return and receive a new item
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed.
Further details/justification
Desired solution Receive subsequent delivery of replacement parts Receive a new item Receive a refund
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
It is not necessary to return the items, as the fastest solution is a direct follow-up delivery of the replacement parts.
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240) Please note that wood can naturally show cracks, knots and resin formation, and these characteristics can therefore also occur in the replacement parts. As soon as we have the complete listing, we will send you a follow-up delivery of replacement parts.
To assist you as quickly as possible, we need pictures of the goods received and damaged. A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed. You can upload several files at once by selecting all the required files in your upload window at the same time and confirming with "Open". You can upload up to 10 Mb in total.
Files
Files
Files
Desired solution Request a suitable solution* Return and receive a refund
*) After receiving your request, our customer service will contact you with a proposed solution.
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
Desired solution Return and receive a new item Return and receive a refund
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
To assist you as quickly as possible, we need pictures of the packaging label, the assembly instructions, the delivery receipt and the complete product. Requests without photos may not be processed.
Desired solution Refund price difference
So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
Files
__________________________________________________________________________________________________________________________________________________________________
Item number, product description (you will find this on your order confirmation)
Reason for return Item different than expected Item not suitable for intended use Item damaged Did not arrive in time Wrong article received Found the product cheaper elsewhere Other
Desired solution Return and receive a refund Return and receive a new item
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed.
Further details/justification
Desired solution Receive subsequent delivery of replacement parts Receive a new item Receive a refund
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
It is not necessary to return the items, as the fastest solution is a direct follow-up delivery of the replacement parts.
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240) Please note that wood can naturally show cracks, knots and resin formation, and these characteristics can therefore also occur in the replacement parts. As soon as we have the complete listing, we will send you a follow-up delivery of replacement parts.
To assist you as quickly as possible, we need pictures of the goods received and damaged. A photo of the complete item and some detailed photos are sufficient. Requests without photos may not be processed. You can upload several files at once by selecting all the required files in your upload window at the same time and confirming with "Open". You can upload up to 10 Mb in total.
Files
Files
Files
Desired solution Request a suitable solution* Return and receive a refund
*) After receiving your request, our customer service will contact you with a proposed solution.
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
Desired solution Return and receive a new item Return and receive a refund
The same payment method you chose for your original order will be used for the refund. If you wish to use a different payment method, please indicate this in the "Comments" field.
Comments
To assist you as quickly as possible, we need pictures of the packaging label, the assembly instructions, the delivery receipt and the complete product. Requests without photos may not be processed.
Desired solution Refund price difference
So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
Files
__________________________________________________________________________________________________________________________________________________________________
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