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Please only include order numbers that start with UK. For all other order numbers, please contact us directly through the sales platform.
Subject --- please select --- Change customer data Product and assembly Status and delivery Complaints and warranty Cancel order Payment Miscellaneous Rating
Change customer data --- please select --- Change contact or billing details
Please tell us in detail which data you would like to change
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Product and assembly --- please select --- Questions about the product and construction instructions Questions about assembly
Please note that the building instructions can only be dispatched after the order has been paid in full. Please send us your order number.
Please tell us in detail what questions you have/what information you need
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Status and delivery --- please select --- Delivery status Change delivery address
You will find the agreed delivery time in the order confirmation. Please contact us if you do not receive your order within this stated time.
Please tell us in detail what questions you have/what information you need
It is only possible to change the delivery address of forwarding shipments as long as the forwarding company has not yet contacted you to arrange an appointment.
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Complaints and warranty --- please select --- Report faulty parts Report incorrect colour Report missing parts Wrong item received Assembled goods defective
Please note that the colours you see online may differ from the actual colours. This is due to the differences in screens and their settings, which can cause colours to vary slightly. If you have received a completely different colour, please send us a message including a photo. We will be happy to help you.
In order to process your request as quickly as possible, we need pictures of the goods, the packing slip, the assembly instructions and the shipping label, which is stuck to the top of the white film.
To assist you as quickly as possible, we need a list of the missing parts so that an order can be placed for an individual follow-up delivery can be arranged. The list should be drawn up on the basis of the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240).
To ensure that we can assist you as quickly as possible, we require photos of the damaged parts. Please check the complete delivery carefully and send us a full list of the affected parts so that we can arrange an additional individual delivery. The list should be compiled using the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240)
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Cancel order --- please select --- Ordered incorrectly Found the product cheaper elsewhere Would like to change payment method Delivery delay Other (please give reason)
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So that we can process your request as quickly as possible, we need a picture of the cheaper offer! Conditions: The withdrawal period of 14 days must not be exceeded and it should be an identical item.
You will find the agreed delivery time in the order confirmation. Please contact us if you do not receive your order within this stated time.
Please tell us in detail why you would like to cancel your order
Payment --- please select --- Question about payment/repayment
If you have already made a payment but have not yet received confirmation of this, we kindly ask you to send us proof that the payment has been debited from your account. This enables us to identify and allocate your payment immediately.
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Miscellaneous --- please select --- Unsubscribe from newsletter
You can easily unsubscribe from our newsletter yourself. Please open one of our newsletters and scroll to the bottom. There you will find a link that allows you to unsubscribe easily.
Rating --- please select --- Question about rating
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Subject --- please select --- Product and assembly Delivery Payment Miscellaneous
Product and assembly --- please select --- Questions about the product and construction instructions Questions about assembly
Please note that the building instructions can only be dispatched after the order has been paid in full. Please send us your order number.
Please tell us in detail what questions you have/what information you need
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Delivery Delivery times/how is delivery made?
We always indicate the delivery time directly on the respective item. Delivery with the forwarding agent is free kerbside (pavement) and with parcel service to the front door.
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Payment --- please select --- Payment options Payment is not possible
Please write to us with more details about the problem you are encountering and the error message you are receiving.
You can find our payment options here: https://wickey.co.uk/payment-methods
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Miscellaneous --- please select --- Cooperation
If you are an influencer, blogger or construction service interested in a collaboration, please email us directly at [email protected] . Other collaborations (with resellers or marketing companies, for example) are currently not an option.
Order number
Please only include order numbers that start with UK. For all other order numbers, please contact us directly through the sales platform.
Subject --- please select --- Change customer data Deals for public facilities Product and assembly Status and delivery Complaints and warranty Payment Rating
Change customer data --- please select --- PRO - Change contact or billing details PRO - Submit VAT number
Please let us know in detail which data should be changed.
Your VAT number will be checked via VIES before the tax is refunded. Please make sure that your VAT number is entered correctly and that your billing address matches the company address registered with the tax authorities exactly, otherwise no tax refund will be possible
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Deals for public facilities --- please select --- PRO - Deals public playground equipment EN 1176 PRO - telephone consultation desired
In order to provide you with a suitable offer, we need the following information:
- Name of your company/organisation and field of activity
- Billing address
- Delivery address as well as the name of a contact person and a telephone number that can be used to reach this person.
- Which target group would you like to target with your playground?
- Is there a budget that needs to be adhered to?
- Sales tax identification number (if available)
We are also happy to advise you by telephone - simply give us a convenient time to reach you during our office hours (Mon - Fri from 09:00-16:00), and we will be delighted to give you a call. Or contact us on +49 (0) 24 54-988 313 4
We are also happy to advise you by telephone - simply give us a convenient time to reach you during our office hours (Mon - Fri from 09:00-16:00), and we will be delighted to give you a call. Or contact us on +49 (0) 24 54-988 313 4
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Product and assembly --- please select --- PRO - Questions about the product PRO - Construction instructions and certificate PRO - Anchor recommendation PRO - Foundation plan/tips PRO - Questions about assembly
You can find helpful tips and information about our products in the respective product details or in our frequently asked questions: https://wickey.co.uk/faq/commercial-playground-equipment/
We are also happy to advise you by telephone. Simply give us a convenient time to reach you during our office hours (Mon - Fri from 09:00-16:00), and we will be delighted to give you a call. Or contact us on +49 (0) 24 54-988 313 4
You will receive all the necessary assembly instructions and certificates together with your delivery. If you have any further questions, please let us know in detail.
The DIN EN-1176 standard stipulates that playground equipment in public areas must always be anchored. The anchors required are included with all Pro Magic climbing frames. The number of anchors required for our Giant climbing frames can be found in the product description.
Are you already at the assembly stage? We will be able to assist you more quickly if you send us pictures along with your query.
Are you already at the assembly stage? We will be able to assist you more quickly if you send us pictures along with your query.
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Status and delivery --- please select --- PRO - Change delivery address PRO - Delivery status
Please let us know in detail which address data needs to be changed. Depending on the dispatch status of your order, major changes may no longer be possible."
Current delivery times can be found in the respective product descriptions. The delivery time begins from the receipt of payment.
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Complaints and warranty --- please select --- PRO - Report faulty parts PRO - Report incorrect colour PRO - Report missing parts PRO - Wrong item received PRO - Assembled goods defective
To assist you as quickly as possible, we need a list of the missing parts so that an order can be placed for an individual follow-up delivery can be arranged. The list should be drawn up on the basis of the assembly instructions (e.g. 1 piece B 80, 2 pieces PD 240).
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
In order to process your request as quickly as possible, we need pictures of the goods, the packing slip, the assembly instructions and the shipping label, which is stuck to the top of the white film.
To assist you as quickly as possible, we need pictures of the goods received and damaged. Please check the complete delivery carefully and send us a complete list of the missing/defective parts so that an order can be placed for an individual follow-up delivery of replacement parts. The list should be based on the assembly instructions (e.g.: 1 piece B 80, 2 pieces PD 240).
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Payment --- please select --- PRO - Question about payment
Please explain your question(s) regarding payment in detail
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Rating --- please select --- PRO - Question about rating
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Subject --- please select --- Deals for public facilities Product and assembly Delivery Payment
Deals for public facilities --- please select --- PRO - Deals public playground equipment EN 1176 PRO - telephone consultation desired
We are also happy to advise you by telephone. Simply give us a convenient time to reach you during our office hours (Mon - Fri from 09:00-16:00), and we will be delighted to give you a call. Or contact us on +49 (0) 24 54-988 313 4
In order to provide you with a suitable offer, we need the following information:
- Name of your company/organisation and field of activity
- Billing address
- Delivery address as well as the name of a contact person and a telephone number that can be used to reach this person.
- Which target group would you like to target with your playground?
- Is there a budget that needs to be adhered to?
- Sales tax identification number (if available)
Message
Product and assembly --- please select --- PRO - Questions about the product PRO - Construction instructions and certificate PRO - telephone consultation desired
We are also happy to advise you by telephone. Simply give us a convenient time to reach you during our office hours (Mon - Fri from 09:00-16:00), and we will be delighted to give you a call. Or contact us on +49 (0) 24 54-988 313 4
Message
Delivery --- please select --- PRO - Delivery times/how is delivery made?
Depending on the size of your order, delivery is made by a forwarding agent or parcel service. Current delivery times can be found in the respective product descriptions.
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Payment --- please select --- PRO - Payment options PRO - Payment is not possible
Please explain your question(s) regarding payment in detail
Please explain your question(s) regarding payment in detail
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